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Wednesday, May 22, 2024


    4 CloudCall for Microsoft Teams benefits recruiters will love

    Josh Martin, Senior Sales Manager, Cloudcall

    We don’t know if you’ve heard…CloudCall is now available for Microsoft Teams!

    In the current climate, lots of businesses are running remotely. Recruiters are meeting with candidates online, calling clients from their kitchens and communicating with colleagues through services such as Microsoft Teams.

    Microsoft Teams isn’t just a handy work tool either, it’s become a way to stay connected to your network and has become a daily communication tool for many people around the world.

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    We’ve spoken to numerous customers, who have all told us one of their biggest pains is having to switch between Microsoft Teams and their CRM system.

    Well switch no more. Our new integration pulls information from your existing CRM system and makes details more accessible and useful within Microsoft Teams. Features such as click to call and opening candidate records, have been added to create smooth and simple processes for the user.

    You can thank us later.

    CloudCall for Microsoft Teams has many other features to help streamline your recruitment experience.

    Boost collaboration

    With the new integration, you can search for contacts within your CRM, directly from Microsoft Teams. You can view the contact card and then share this with your colleagues across different channels and conversations, improving collaboration by being able to efficiently access and share the exact same information.

    If you had a candidate that doesn’t suit your role but would suit your colleagues, you can easily share their entire file with your team. Have we sold it to you yet? No? We’ll keep going.

    Easy communication

    Once you’ve shared your contact, your teammate will then be able to place a call to the contact directly from the card. The call will be initiated from Microsoft Teams, giving the user the ability to drive the call from the CRM instead of using multiple devices and interfaces. Hallelujah!

    There is a new SMS feature for CloudCall for Microsoft Teams too. Recruiters will have the ability to easily send a quick text to confirm an interview or book in a call with contacts.

    Ensure efficient calls

    Any calls you make through the contact cards within Microsoft Teams, will be synced to your contact’s activity history within your existing CRM system. Details such as calling times and call recordings will automatically be saved into the CRM.

    Colleagues will be able to efficiently access not just the details of a candidate within the CRM but listen back to any previous conversations via the call recordings.

    Simplify processes

    As well as initiating a call through Microsoft Teams, you can open a contact’s CRM records directly from the contact card with a single click. Viewing details about a client or candidate has never been easier.

    The less time you spend flicking between programmes and channels, the more time can be spent calling candidates and clients. Now more than ever, efficient communication within business is critical, as companies largely work remotely.

    Basically, the power of the CloudCall for Microsoft Teams integration allows you as a recruiter to spend less time switching between platforms and gives you more time to do what you’re good at; recruiting candidates and keeping clients happy.

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